Top White Papers and Webcasts

  • On-Demand Webinar   Tech is progressing at a very rapid rate, and thinking about its implications can be daunting for a company. Consider IoT: it is becoming pervasive — from doorbells to industrial compressors.   In this event, Dr. Sanjay Sarma, Vice President of Open Learning and Professor of Mechanical Engineering at MIT, will discuss how limiting one’s imagination to a product mindset is limiting. Instead, he will explain how focusing on customer needs can lead to better …

  • A service desk understands that information offers technology solution providers (TSPs) strategic advantages and ensures proper mechanisms are in place for the data to be analyzed, produced, and distributed seamlessly. The best service desks manage information delivery by utilizing Information Technology Infrastructure Library (ITIL) best practices to deliver these services. Read this eBook to explore task that help service desks improve user satisfaction via minimizing business impacts of service failures, …