Top White Papers and Webcasts

  • A service desk understands that information offers technology solution providers (TSPs) strategic advantages and ensures proper mechanisms are in place for the data to be analyzed, produced, and distributed seamlessly. The best service desks manage information delivery by utilizing Information Technology Infrastructure Library (ITIL) best practices to deliver these services. Read this eBook to explore task that help service desks improve user satisfaction via minimizing business impacts of service failures, …

  • DevOps is all about improving collaboration so businesses can speed application time-to-market without sacrificing quality. However, application workflow orchestration is often left out of the DevOps equation. Instead, developers use various basic tools to code jobs as they build apps. When something breaks, it’s usually hard to find and fix. Jobs-as-Code standardizes and automates job scheduling by creating and implementing a workflow orchestration solution. This eBook shows you how to apply a …