It’s no secret that the rollout of Healthcare.gov, the site that is supposed to enable consumers to purchase health insurance under the terms of the Affordable Care Act, has been dismal. It seems very few users have been able to purchase insurance. So what went wrong from a development perspective?
The problem doesn’t appear to be a lack of funding. So far, development on the Healthcare.gov has cost more than $300 million—far, far more than most private sector Web development projects. With that money, the government hired 55 different contractors, and perhaps that led to part of the problem. Managing work performed by that many different developers is a gargantuan task in itself.