Architecture & DesignTen Technical Trainer Interview Questions You Should Know

Ten Technical Trainer Interview Questions You Should Know

Want to be or hire a tech trainer? Starting here is a great idea.

At the tail end of the process, the criticality of training and user assistance is often lost. The role is often underfunded and overworked—but intensely valuable to making the software work for the users.

 

Train01Introduction

 

At the tail end of the process, the criticality of training and user assistance is often lost. The role is often underfunded and overworked—but intensely valuable to making the software work for the users. The article “Anatomy of a Software Development Role: Training” shows how the role brings the development home to the users.

Image source: https://www.flickr.com/photos/hydropower/10867214905/

Author: International Hydropower Association

 

Train03Q1: What training development tools do you use?

 

A: The answer will vary, but a candidate should be able to articulate a variety of tools that they use and why they would choose one tool over the other.

Image source: https://pixabay.com/en/tool-devices-work-craft-allen-379596/

Author: stux

 

Train04Q2: How do you pilot test your training?

 

A: The answers may differ, but an answer should include how a candidate might try less-developed training tools, such as live-delivering a PowerPoint presentation or performing a demonstration prior to recording, producing, and distributing the training.

Image source: https://www.flickr.com/photos/gdsteam/26360999150/

Author: gdsteam

 

Train05Q3: What do you do to stay current?

 

A: Answers may vary, but any candidate should be able to discuss the various materials read, conferences they have attended, groups they participate in, and so forth, to continually improve their skills and learn from others.

Image source: https://www.flickr.com/photos/techedlive/9717679713/

Author: Ignite New Zealand

 

Train06Q4: How do you manage cognitive load?

 

A: The answers may vary, but the intent is to be able to clearly articulate cognitive load. A candidate should articulate how they design their training to minimize cognitive load.

Image source: https://www.flickr.com/photos/centralasian/4626692464/

Author: cea +

 

Train07Q5: How do you leverage productivity aids?

 

A: The answer will vary, but candidates should be able to articulate the tools that trainers can use to support user performance with the system itself instead of having to train them.

Image source: http://kaboompics.com/one_foto/849/man-using-stylus-pen-for-touching-the-digital-tablet-screen

Author not listed, from kaboompics.com

 

Train08Q6: What are the challenges to developing effective training?

 

A: A candidate should avoid putting blame on insufficient resources. Training may be chronically under-funded, but the interviewer is looking for what the systemic challenges are. Answers may differ, but might include the time between software completion and deployment to the user, inability to get feedback from the users, or a limitation on the types of support that are usable.

Image source: https://www.flickr.com/photos/[email protected]/13740073235/

Author: Allan Rotgers

 

Train09Q7: How do you get the answers you need to develop the training?

 

A: Trainers have to learn before they can create training. Candidates should be able to articulate how they are able to develop relationships with the developers to get the answers they need about how things work—even while the developer is working on the next feature.

Image source: https://www.flickr.com/photos/[email protected]/13740073235/

Author: WOCinTech Chat

 

Train10Q8: How do you find out about the things that you missed?

 

A: The answer should include how a trainer gets feedback from the users after the training events. Training is impossible to get right the first time. The key is making sure that candidates know how to get the feedback they need to continue to improve.

Image source: https://www.flickr.com/photos/snotch/5213325386/

Author: snotch

 

Train11Q9: How do you decide which training methods to use?

 

A: A candidate’s answer should reveal their knowledge of the strengths and weaknesses of different kinds of training. For instance, screen casts are great for showing exactly what the user needs to do, but are sensitive to changes in the user interface that are unrelated to the current task.

Image source: https://www.flickr.com/photos/4nitsirk/9634872762/

Author: Kristina D.C. Hoeppner

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