January 26, 2021
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60 Percent of Software Pros Are Unable to Measure Customer Satisfaction

  • By Developer.com Staff

While 93 percent of IT and software pros say they value customer satisfaction more than anything else, 60 percent say that satisfaction is almost impossible to measure, a recent Atlassian survey of 500 software development and IT professionals found.

"It was this tension between delivering high-value software in an efficient, measurable way that came up over and over again," Atlassian head of product marketing Sean Regan wrote in a blog post looking at the findings. "Modern software development prioritizes the customer's experience with a new feature just as highly as the time it took the team to release it."

The survey also found that 73 percent of software development teams spend 10 to 50 percent of their time on updates and upgrades to their self-hosted software, and that 75 percent of development teams face issues with bugs, defects or delays when it's time to release.

This article was originally published on February 20, 2019

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