Xiaole Song

6 articles

Understanding Telephony Concepts for Interactive Voice Responses

Introduction This article is part of a series of articles about building speech-enabling IVR (interactive voice response) using MS Speech Server 2004 and MS Speech...

How To Develop IVR Applications with Microsoft Speech Server

The Microsoft Speech Server (MSS) 2004 was launched in March of this year. MSS 2004 is a Web-based, flexible, and integrated solution of both...

WiMAX: Broadband Wireless Access

WiMAX (Worldwide Interoperability for Microwave Access) is the IEEE 802.16 standards-based wireless technology that provides MAN (Metropolitan Area Network) broadband connectivity. WiMAX is an...

Comparing IP Voice Solutions

IP voice solutions are a set of comprehensive systems—normally including IP PBX, voice gateway, media server, unified messages, IVR, CTI, messaging integration, contact center...

Comparing Microsoft Speech Server 2004 and IBM WebSphere Voice Server V4.2

Speech Markup Language The IBM WebShpere Voice Server is a VoiceXML 2.0-enabled speech environment. The VoiceXML is aimed at developing telephony-based applications, and takes the...

Implementing CTI Using the Microsoft Speech Server on CRM/Contact Center Environment

Overview The CTI (Computer Telephony Integration) technology has been widely used in the contact center application environment. CTI essentially ensures the technique combination between voice...

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