June 16, 2019
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More articles by Xiaole Song


Understanding Telephony Concepts for Interactive Voice Responses

Wanting to use interactive voice responses with your users? Start by learning about telephony concepts and about the telephony functionality within Microsoft's Speech Server and Speech Application SDK.

Building Speech-Enabling IVR application Using Microsoft Speech Server 2004: Grammar and Prompts

In the first of a two-part series on building interactive voice responsive (IVR) systems using both MSS and SASDK (Microsoft Speech Application Software Development Kit) you will focus on grammar and prompts design when building a speech application.

WiMAX: Broadband Wireless Access

Discover what WiMAX (Worldwide Interoperability for Microwave Access) is and what it can do for you.

Comparing IP Voice Solutions

Find out which solution best fits your design and implementation plans.

Comparing Microsoft Speech Server 2004 and IBM WebSphere Voice Server V4.2

Currently, there are several speech-enabling enterprise products with either VoiceXML or SALT open industry standards in the marketplace. The Microsoft Speech Server (MSS) 2004 and IBM WebSphere Voice Server V2.4 are leading providers in this field. Decide which is best for you.

Implementing CTI Using the Microsoft Speech Server on CRM/Contact Center Environment

Learn how the MS Speech application works and how to implement CTI of Intel CPS, Genesys, and Cisco ICM using Microsoft Speech Server on a CRM/contact center application environment.

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