The M-Business Evolution
Searching for the Killer Application
An often-asked question within the wireless Internet community regards the killer application. Is there a killer application, and if so, what is it? The answer is that killer applications for the wireless Internet vary by culture, by country, and by individual user. In Europe, the killer application has been Short Message Service (SMS) text messaging, in Japan interactive games and pictures via the NTT DoCoMo i-mode service, in North America e-mail via 2-way interactive pagers such as the RIM BlackBerry plus WAP-based wireless data portals providing news, stocks, and weather information.
Undoubtedly, these so-called killer applications will take on different forms as the wireless networks mature, devices morph into better form factors and capabilities, and wireless carriers experiment further and build upon their lessons learned. What is certain is that the amount of content and applications available via these devices will proliferate and M-Commerce services will evolve along with the non-transactional services.
Evolution to 3G Networks
The main advantages of the move toward 3G networks are the increased bandwidth and the worldwide standardization that 3G will bring to the global telecommunications industry. As such, increased bandwidth will enable the mainstream use of multimedia applications such as streaming audio and video and large file transfers.
Figure 2-3 Comparison of 1G, 2G, 2.5G, and 3G Networks. Source: Nokia and 3G Newsroom.
Applications by Region
We'll now take a look at Europe, the Asia-Pacific, and the North American market to understand some of the wireless data applications that have obtained traction with subscribers. Since many enterprises have a business-to-consumer focus, it is useful to know what types of applications are experiencing uptake and which others are maturing.
European countries have had the advantage of a single digital mobile telecommunication standard in the Global System for Mobile communications, or GSM. GSM is a 2nd generation digital standard that accounts for over 64% of the world's wireless market. So-called 1st generation systems were the analog communications standards such as the Analog Mobile Phone System (AMPS).
GSM has international roaming capability and is supported in over 159 countries. It offers voice telephony services, including call waiting, call hold, call forwarding, and calling line identity (CLI), together with data services such as short messaging service (SMS), wireless application protocol (WAP), and general packet radio services (GPRS).
Short Message Service (SMS) has been the killer application in Europe, with over 50 billion global text messages sent within the first quarter of 2001 as reported by the GSM Association. In the UK, they report that customers generated 3.5 billion text messages in the first four months of 2001. The medium has proven popular not only for person-to-person messaging, but also as a response vehicle for television shows such as MTV that encourage audience participation. Additionally, brands such as Coca Cola and Budweiser have been leveraging the medium for targeted marketing campaigns.
The UK has also seen several M-Commerce trials and production deployments taking place. An example is the shopping service provided by the Safeway grocery chain that allows shoppers with Palm Pilot PDAs, provided by Safeway, to manage their shopping lists and submit orders to the store for picking and packing by store staff prior to customer collection. This program dates back to 1999, when Safeway offered their "Easi-Order" shopping service with Palm Pilots to 200 regular users of their "Collect & Go" home ordering service at a store near London. Safeway has since expanded the trial to more stores and customers and has plans for wireless access to the application functionality in addition to the current telephone dial-up access.
One of the biggest success stories for the wireless industry has come from the Asia Pacific region. The story and the success of the NTT DoCoMo i-mode service has been played back time and time again. NTT DoCoMo is Japan's largest mobile operator and has 24 million customers using the i-mode service. The i-mode service employs packet data transmission. Communications fees are charged by the amount of data transmitted/received rather than the amount of airtime.
Some of the services available include mobile banking, travel reservations, restaurant/town information, message services for news, I-mode compatible Web sites, e-mail, entertainment sites such as Disney and Universal Studios, and downloadable ring tones. DoCoMo provides certain content for free and provides premium content and applications for a monthly fee that ranges from 100 to 300 yen per month per offering.
One of the most interesting things about the I-mode service has been the speed with which consumers have adopted the service. The service started on February 22 nd 1999, hit the 5M subscriber mark around the 1st year of service, and the 20M subscriber mark around the 2nd year of service. The adoption rate and revenues generated have been the envy of wireless carriers around the world.
The introductory phase of the company's "FOMA" 3G rollout was heavily over-subscribed with applications for nearly 150,000 mobile phones with 4,500 actually given out. Of these 4,500 mobile phones in trial, 1,200 were "visual" phones equipped with a video screen. FOMA is NTT DoMoCo's name used in Japan for their W-CDMA services and stands for "Freedom Of Mobile multimedia Access."
As 3G trials and rollouts move forward with the Asia Pacific region and within Europe, carriers within the United States are able to gain an early view into the adoption patterns for these types of services and adjust their strategies accordingly.
In North America, we have witnessed the popularity of the Sprint PCS wireless Web together with similar offerings from AT&T Wireless, Cingular Wireless, and Verizon Wireless among others. Sprint PCS passed the one million subscriber mark for wireless Web customers within the first year of its service.
In addition to access to the Internet via WAP-enabled cell phones, which is still a maturing application in the United States, one of the big trends in the U.S. has been the use of RIM wireless handhelds for receiving and sending corporate e-mail. The RIM 950 and 957 wireless handhelds manufactured by Research In Motion (RIM) provide an always-on service for wireless e-mail using the DataTAC and Mobitex wireless networks. Network operators for these services include Motient Corporation and Cingular Interactive in the United States and Bell Mobility and Rogers AT&T Wireless in Canada. Revenues for the operators of these services are attractive with monthly charges of $30 for 100,000 character service fairly typical.
WAP Phone and RIM Pager Comparison
In addition to regularly using a laptop and PDA, I have a RIM pager and WAP-enabled cell phone. When comparing the usage levels of wireless Web against interactive messaging, I personally find myself spending more time with my RIM pager than with the data features of my WAP phone. One of the reasons, I believe, is due to the ease of use factor, or as Forrester terms it, the task-to-device affinity.
The RIMs' keyboard makes composition of e-mail messages very easy and much simpler than the equivalent process on a WAP phone. I tried sending e-mail over my WAP phone when I first obtained the phone and wanted to experiment. The process was so difficult that it took several minutes to compose a simple e-mail message and dispatch it. Conversely, I have found my WAP phone most useful for data access. Looking up stock quotes and news items and any tasks that do not require heavy text input. Even reading e-mail messages is acceptable on the WAP phonethe only limitation is really the data entry portion at present.
The task-to-device affinity issue is certainly a moving target. As cell phones and PDAs evolve into smartphones that combine the best of both worlds, the devices become more useable for a variety of functions including voice, e-mail, and Internet access. Today, WAP phones are good for data access, but not for all forms of data entry. Conversely, pagers are good for the single function of sending and receiving e-mail. The task-to-device affinity is an important topic especially for the enterprise since the ability to consolidate from three or four devices down to two or three can yield substantial cost savings in support costs.
A personal anecdote may be useful in explaining what Forrester Research has termed the task-to-device affinity for wireless devices. This may help to explain why certain applications have been so successful with consumers and business users.
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