Top White Papers and Webcasts

  • An EMA Report Digital Experience Management (DEM) has evolved from traditional network monitoring and application performance management (APM) to become an overwhelmingly important component of IT service delivery and IT-to-business alignment.  Featuring recent EMA research on digital, user and customer experience management, this white paper explores the many dimensions of digital experience management and provides insights into: The expanding scope and use cases for DEM  Why companies …

  • A Developer’s Guide to Managing Your Code   The role of the software developer is rapidly changing as digital natives are disrupting every industry vertical and businesses are expected to innovate, respond, and be available to their customers 24×7. To meet these demands, developers—the architects of customer experiences—are being pushed toward owning their own code.   Managing your code is something to be excited about. Establishing this accountability empowers …