Chatbot and Live Chat APIs Coming to Facebook
News has leaked that Facebook plans to release APIs for Messenger chatbots and Live Chats at its F8 developer conference, which will take place next week. Last year at F8, Facebook announced that it would be creating new ways for businesses to interact with customers through Messenger, and this appears to be an extension of that earlier initiative.
Chatbots make it easier for businesses to create automated response systems for handling common types of messages from customers. The Live Chat API will enable companies to put a button on their websites that will allow customers to use Messenger to chat directly with live agents.
Facebook has not commented directly on the news leak.