Wanting to use interactive voice responses with your users? Start by learning about telephony concepts and about the telephony functionality within Microsoft's Speech Server and Speech Application SDK.

In the first of a two-part series on building interactive voice responsive (IVR) systems using both MSS and SASDK (Microsoft Speech Application Software Development Kit) you will focus on grammar and prompts design when building a speech application.

Discover what WiMAX (Worldwide Interoperability for Microwave Access) is and what it can do for you.

Find out which solution best fits your design and implementation plans.

Currently, there are several speech-enabling enterprise products with either VoiceXML or SALT open industry standards in the marketplace. The Microsoft Speech Server (MSS) 2004 and IBM WebSphere Voice Server V2.4 are leading providers in this field. Decide which is best for you.

Learn how the MS Speech application works and how to implement CTI of Intel CPS, Genesys, and Cisco ICM using Microsoft Speech Server on a CRM/contact center application environment.